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Introducing Webex CX to deliver new omnichannel customer experiences
SAN JOSE, Calif., Oct. 26, 2022 /PRNewswire/ -- Today at WebexOne 2022, Cisco (NASDAQ: CSCO) announced new features and capabilities for the reimagined Webex Customer Experience (CX) portfolio that delivers a fully integrated collaboration, cloud contact center and cloud communications platform, unlocking the potential for delightful customer journeys. With Webex CX, Cisco stands as the only company that can deliver Unified Communications-as-a-Service (UCaaS), Contact Center-as-a-Service (CCaaS) and Communications Platform-as-a-Service (CPaaS) under one roof, enabling streamlined customer journeys across digital and voice channels powered by a robust ecosystem.
"Digital-first consumers now demand a more responsive and personalized experience from the brands they love," said Jeetu Patel, EVP and GM, Cisco Security and Collaboration. "This trend is driving companies to reconsider their approach to CX. They want a single vendor offering that brings together advanced CX capabilities with the security and reliability they've come to expect from Cisco."
Webex CX aims to deliver smart, proactive and personalized customer experience capabilities that drive brand loyalty and adoption for customers. With Webex CX, businesses can effortlessly engage with customers across their unique CX journeys for both digital and human (voice and messaging) interactions. The seamless omnichannel experience is made possible through the tight integration of Webex Connect and Webex Contact Center to create a connected customer experience.
Improving the customer experience
Improving the agent experience
Improving business results for our customers
For more WebexOne 2022 news, check out yesterday's announcement for the latest hybrid work innovations.
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About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.
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SOURCE Cisco Systems, Inc.