EasyVista Positioned in 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms for Eleventh Consecutive Year

NEW YORK--(BUSINESS WIRE)--Nov 3, 2022--

EasyVista Inc., global software provider of intelligent solutions for IT Service Management, IT Remote Support, IT Infrastructure Monitoring, and self-healing technologies, announced its recognition in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms. This is the eleventh year in a row EasyVista’s has received this recognition — this time in their highest placement yet within the quadrant.

EasyVista was recognized as one of 10 companies in the annual Gartner® Magic Quadrant™, representing a group of ITSM platforms with the critical capabilities required to support service management needs. Since the report’s last publication, EasyVista has enhanced their IT platform’s capabilities through the introduction of new products EV Reach and EV Observe, as well as the acquisition of experience monitoring platform Itexis.

“At EasyVista our mission is to make IT easy. We’re excited to see that this mission has been recognized yet again with our continued placement in the Gartner® Magic Quadrant™ for ITSM Platforms this year,” said EasyVista’s Chief Marketing Officer, Zoe Seroky. “This year we continued to prioritize improving the IT experience for our customers. By listening to the demands of the market and offering exceptional customer service, our rating on Gartner Peer Insights increased to an inspiring 4.7 out of 5. We’re proud to receive such positive feedback from our community and to see this recognized in our improved placement in the 2022 Gartner® Magic Quadrant™.”

EasyVista is notable and recognized by customers for their:

• Ease of use by providing tools to support customer growth, as noted on Gartner® Peer Insights where EasyVista’s current rating is 4.7/5 stars
• Total Cost of Ownership (TCO) with competitive pricing against other intermediate ITSM products, offering both concurrent licensing and bundled asset management
• End-to-end IT software-as-a-service platforms with both ITSM and ITOM capabilities

“With multiple product launches, new acquisitions, leadership changes, and multiple accolades, 2022 has been a big year for EasyVista,” said EasyVista’s Chief Executive Officer, Patrice Barbedette. “EasyVista has risen to meet the challenges of modern business – and it’s reflected in our improved placement in the 2022 Gartner® Magic Quadrant™ for ITSM. Just like EasyVista has evolved this past year, our placement in the quadrant has continued to rise. As we look ahead to 2023 and beyond, EasyVista is poised to continue the successes of 2022 with even more growth and improved experiences for ITSM practitioners around the globe.

To download the full 2022 Gartner® Magic Quadrant™ for ITSM Platforms, visit: 2022 Gartner Magic Quadrant for IT Service Management Platforms

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About EasyVista

EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, observability, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries. Learn more at www.easyvista.com.

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CONTACT: Sarah Hudlow

shudlow@easyvista.com

KEYWORD: UNITED STATES NORTH AMERICA NEW YORK

INDUSTRY KEYWORD: OTHER PROFESSIONAL SERVICES SOFTWARE NETWORKS ARTIFICIAL INTELLIGENCE DATA MANAGEMENT PROFESSIONAL SERVICES TECHNOLOGY SECURITY

SOURCE: EasyVista

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