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Cellular Outage
FILE _ A cellular phone tower is shown on Monday, May 22, 2017 in High Ridge, Mo. A number of Americans are dealing with cellular outages Thursday, Feb. 22, 2024, on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector. (AP Photo/Jeff Roberson)

AT&T's network is down, here's what to do when your phone service has an outage

Customers of AT&T, the country’s largest wireless provider, are reporting widespread outages

By AP News
Published - Feb 22, 2024, 11:27 AM ET
Last Updated - Feb 22, 2024, 11:27 AM EST

NEW YORK (AP) — Customers of AT&T, the country's largest wireless provider, reported widespread outages on Thursday.

Some AT&T customers saw SOS messages displayed in the status bar on their cellphones. The message indicates that the device is having trouble connecting to their cellular provider’s network.

That can be a big problem in an emergency. AT&T urged customers to connect to Wi-Fi to use their phones.

Wi-Fi calling is a built-in feature on most Android devices and iPhones and can be turned on under the phone's settings.

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