Hotel Room Innsights Report: Hotels.com pulls back the covers on the surprising world of hotels
Lost and Found: A pet lizard, $8.5 million watch and car tire are some of the oddest items left in hotel rooms around the world
Room Service: An Evian filled bathtub, burnt toast, 2kg of bananas and a caviar hotdog top the most bizarre room service orders
Hidden Hotel Perks: A 400-year-old Japanese garden and video game setups are among the hotel perks you never knew you needed
TORONTO, Sept. 10, 2024 /PRNewswire/ -- Today Hotels.com launches its annual Hotel Room Innsights Report * uncovering surprising services and stories from more than 400 partner hotels worldwide. This year's report reveals the astonishing items left behind by guests, wildest room service orders, hidden hotel perks and 'out of this world' services accommodating travellers today.
Experience the full interactive Multichannel News Release here: https://www.multivu.com/players/fr-ca/9272151-hotels-com-new-hotel-room-innsights-report/
Melanie Fish, vice president of Global Public Relations at Hotels.com said, "At Hotels.com we know hotels inside and out – it's in our name. By asking hotels to reveal the secrets behind their most memorable stays, we discovered that these "innsights" have actually inspired services available to guests today. From guitar concierges to pet healers, hotels are catering to travellers' unique demands, which may well become the norm. With the Hotels.com app, you can experience them all while earning rewards and enjoying exclusive perks at VIP Access properties."
Lost and found – when leaving the trip is hard, but leaving belongings is easy
The report shows the most common forgotten items are dirty laundry, device chargers and makeup and toiletries, but this year's innsights reveal a new list of forgotten items not for the faint-hearted.
- The priciest: Hotel staff found a Rolex, Birkin bag, and an $8.5 CAD million watch.
- Pet peeves: A chick and pet lizard were found (and returned) after their owners checked out.
- Essentials only: Guests forgot two full-leg casts and enough dentures to fill a whole hotel.
- The unexplainable: Items include a rice cooker, car tire, blender and construction pipes.
Thankfully, hotels are adapting to help forgetful guests. At Viceroy Riviera Maya, guests can leave their own toiletries at home and take advantage of the soap concierge. The Kimpton Vero Beach Hotel allows travellers to browse and borrow accessories like sunglasses and handbags from retailer Anthropologie through its "Forgot it? We've got it!" program.
Despite efforts like 'lost and found' boxes, some hotel staff have gone to the extreme to reunite guests with their possessions. One hotel hero drove 100 miles to return a passport, another ran several blocks to deliver items before a cruise ship departed, and another travelled four hours to return a forgotten suitcase.
Room Service – when guests turn ordering off-menu into an artform
Gone are the days of ordering a classic club sandwich to the room. For the second year in a row, Hotels.com is revealing the most peculiar room service orders and services. The most head-scratching requests include:
- An Evian-filled bathtub so a child can bathe in the purest water
- Customised allergen menu for their pet, ie, gluten free, dairy free, etc.
- Burnt toast
- A caviar hot dog
- Fresh goat milk
- 2kg of bananas
Hotels are adapting to these increasingly odd room service requests, with W Osaka installing a 'Whatever/Whenever' button for guests to order anything, anytime. At the Hospes Maricel & Spa, Palma de Mallorca, guests can order Beauty Room Service, including facials and high-tech beauty treatments.
Hidden hotel perks – the perks you never knew you needed
Hotels.com highlights premium hotel benefits you never knew existed and how to make the most of your stay.
- Stroll through a 400-year-old Japanese garden at Hotel New Otani Tokyo The Main.
- The Four Seasons Hotel Austin provides an in-room guitar concierge for guests who want to strum on a premium guitar.
- The Hotel Grand Pacific in Victoria offers a Pampered Pooch Package, including a doggy bed, treats, water bowls, and more.
- Take a private guided tour of the British Museum at The Montague on the Gardens in London.
- Savor a personalized wine tasting experience in the cellar of Villa Gallici Hôtel & Spa.
- The Four Seasons Toronto offers video game consols , board games, and a selection of in-room movies with popcorn for kids., board games, and a selection of in-room movies with popcorn for kids.
Hoteliers also share insider tips for getting the most out of your room, like requesting a smoking room for a balcony or a higher floor for more space and quiet. Staying at Hotels.com VIP Access properties gives Hotels.com Rewards Silver or above members access to even more perks to elevate their stay, with some of the top benefits including:
- Potential room upgrades
- Spa vouchers
- Free breakfast
- Food and drink extras
Click through here to read even more about the Hotels Room Innsights Report. Visit our Newsroom to stay up to date on all Expedia Group Brands news.stay up to date on all Expedia Group Brands news.
Notes to editors
*Data from a survey sent by Hotels.com to hotel partners across Brazil, Canada, Denmark, France, Germany, Hong Kong, Japan, Korea, Mexico, Norway, Sweden, Switzerland, Turkey, UK, US with over 400 responses.
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