Verint AI-Powered Bots Drive Upsell and Revenue Opportunities in Contact Centers

MELVILLE, N.Y.--(BUSINESS WIRE)--Sep 16, 2024--

Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell, resulting in significant sales momentum and revenue generation for brands.

Verint AI-powered bots deliver insights and can increase revenue for leading brands:

• A leading automotive retailer deployed the Verint Exact Transcription Bot and Verint Quality Bot, which quickly revealed the optimal time and type of call that leads to a successful upsell. Insights delivered by the Verint Quality Bot were used to improve agent selling behaviors during customer interactions. The retailer expects the bots to optimize agent selling behavior overall, increasing up to 90 percent customer propensity to buy compared to pre-deployment levels.
• A large bank deployed the Verint Coaching Bot to guide agents in offering customers the right product at the right moment. Upsell offers to customers increased by 62 percent and sales grew by 48 percent across 500 agents in only two months.
• Another financial firm used the combination of Verint Speech Analytics, Verint Quality Bots and Verint Coaching Bots to empower agents and guide calls to better outcomes. With an enhanced ability to identify customer objection points and guide agents in best-practice objection handling, the bank saw a 15 percent boost in insurance product sales within three months.

“Verint bots are creating opportunities for upselling and cross-selling that are generating millions of dollars in revenue for our customers,” says Verint’s David Singer, global vice president, Go-to-Market Strategy. “Across sectors, contact centers are deploying Verint AI-powered bots and realizing rapid and strong AI business outcomes, including realization of significant sales upside.”

Visit Verint Open Platform to learn more.

About Verint

Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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CONTACT: Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

KEYWORD: NEW YORK UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: SOFTWARE FINANCE ARTIFICIAL INTELLIGENCE BANKING DATA MANAGEMENT PROFESSIONAL SERVICES TECHNOLOGY FINTECH

SOURCE: Verint

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