Almost all small businesses are using a software tool that is enabled by AI

NEW YORK (AP) — As the use of artificial intelligence is expands, more small firms say they're harnessing AI to help their businesses.

In a survey by The U.S. Chamber of Commerce and Teneo, nearly every small business — 98% — said they are utilizing a tool that is enabled by AI. Forty percent said they're using generative AI tools like chatbots and image creation, nearly double from last year's survey.

Small business owners say finding the right AI tools helps them save on personnel costs and frees up time. But they also stress that human oversight is still a necessity.

“AI allows small businesses — who many times do not have the staff or resources of their competitors — to punch above their weight,” said Jordan Crenshaw, senior vice president of the U.S. Chamber’s Technology Engagement Center. “It’s encouraging to see small businesses embrace technology and express optimism for the future as these platforms serve as a catalyst for innovation and resilience.”