Verint Agent Copilot Bots Can Double Agent Capacity in the Contact Center

ORLANDO, Fla.--(BUSINESS WIRE)--Sep 24, 2024--

ENGAGE 2024 – Verint ® (NASDAQ: VRNT), The CX Automation Company™, today unveiled and demonstrated groundbreaking AI business outcomes delivered by its new Verint Agent Copilot Bots at Engage 2024, the industry’s premier CX Automation conference.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240924446557/en/

Verint Agent Copilot Bots Can Double Agent Capacity in the Contact Center (Photo: Business Wire)

Verint Agent Copilot Bots each automate a specific agent task. When these AI-powered bots are used together, they can double agent capacity and process twice as many calls. Organizations are using this extra agent capacity created by Verint Agent Copilot to achieve strategic goals, including lowering labor costs, enhancing customer and employee experience by freeing up agent time for interaction and support, and boosting revenue by better supporting agents to upsell and cross-sell products and services.

Verint Agent Copilot Bots are accessible through a single user interface and automate agent tasks including searching for customer information and the reason for their call, searching for relevant knowledge articles, real-time coaching for effective next-best action, and creating call summaries.

“Our customers using Verint Agent Copilot Bots are reporting strong AI business outcomes,” says Verint’s Chief Product Officer, Jaime Meritt. “The Verint Open Platform offers a modular approach that allows organizations to quickly deploy AI into their contact centers, to seamlessly add more bots whenever they like, and to achieve tangible AI outcomes and ROI in their existing ecosystems, at scale.”

Visit Verint Agent Copilot Bots to learn more.

About Verint

Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com:https://www.businesswire.com/news/home/20240924446557/en/

CONTACT: Media Relations

Sue Huss

sue.huss@verint.comInvestor Relations

Matthew Frankel

matthew.frankel@verint.com

KEYWORD: FLORIDA NEW YORK UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: PROFESSIONAL SERVICES OTHER PROFESSIONAL SERVICES TECHNOLOGY SOFTWARE ARTIFICIAL INTELLIGENCE OUTSOURCING BUSINESS CARRIERS AND SERVICES

SOURCE: Verint

Copyright Business Wire 2024.