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NEW YORK, Nov. 5, 2024 /PRNewswire/ -- Cake & Arrow, a UX Design and Product Innovation agency for the insurance industry, has released a new report exploring how artificial intelligence (AI) can transform insurance into a more human experience. As insurance companies look to AI to streamline and optimize, the report sheds light on a different, more human-centered approach to using AI to foster transparency, accessibility, and empathy across the insurance value chain.
Despite the industry's emphasis on AI for cost-cutting and efficiency, Cake & Arrow's report stresses how AI can do more than automate and cut costs. With the power to clarify complex policies, streamline claims processes, and enhance the work of insurance professionals, a more human-centered approach to AI can strengthen relationships between insurers and policyholders while ensuring that efficiency never comes at the cost of a good human experience.
The report, A new golden age for insurance? How AI can help make insurance a more human experience, discusses:
"Our latest report illustrates how AI can be a bridge, not a barrier, to human connection in insurance," said Josh Levine, CEO and founder of Cake & Arrow. "With AI, insurers have the opportunity to meet customers with empathy and transparency, which is especially important when they need it most. This is a call to shift the industry's focus from pure efficiency to real human impact."
For further details on how AI can create more meaningful, human-centered insurance experiences, view the full report: https://go.cakeandarrow.com/ai-and-a-new-golden-age-for-insurance
About Cake & Arrow
Cake& Arrow is an experience design and product innovation company that works exclusively with the insurance and financial services industries. We believe empathy sparks opportunity. Our human-centered design approach helps carriers, distributors, and insurtechs create transformative digital experiences that drive results. Since 2002, Cake & Arrow has partnered with leading insurance and finance companies, including MetLife, Aflac, Citigroup, Travelers, Chubb, Amwins, and The General.
Media Contact:
Emily Cardineau
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SOURCE Cake & Arrow