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• The airline will also offer and in-seat power ports for the first time
Southwest Airlines Co (NYSE: LUV) plans to spend more than $2 billion to provide improved amenities for its passengers.
The airline plans to offer faster Wi-Fi, bigger overhead bins and in-seat power ports for the first time, in an attempt to customers.
"The ability to keep your devices charged while you are connected inflight is a request that we've heard consistently in ongoing conversations with our Customers," said Tony Roach, Vice President of Customer Experience and Customer Relations.
As Covid-19 restrictions ease globally, leisure and business travel has rebound after almost two years. With business travel revenues climbing back to 70%-80% of pre-pandemic levels, Southwest has recently increased efforts to woo business travelers.
Southwest, which has refrained from being a luxurious airline, has become the largest carrier of domestic passengers by offering low fares.
In J.D. Power’s annual North American airline-passenger satisfaction survey released on Wednesday, Southwest ranked the highest in the economy category.
To offer in-flight internet services to its passengers, Southwest will install new hardware on 50 of its aircraft by the end of May.
Southwest, which currently offers internet access for $8 a day, is also temporarily offering free internet on some flights to test the new hardware.
Picture Credits: Getty Images
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