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How to complain about your upcoming student loan bill

On the bumpy road to repayment this fall, student loan borrowers have some qualms

By ELIZA HAVERSTOCK of NerdWallet
Published - Oct 11, 2023, 07:03 AM ET
Last Updated - Oct 11, 2023, 08:48 AM EDT

The return of federal student loan bills may feel like a bad dream. And if poor guidance from your servicer, an incorrect balance or other account errors keep you up at night, consider filing a complaint.

Borrowers filed about 101,500 student loan complaints with the Federal Student Aid office in 2022 – more than double from 2021 – and that number is poised to increase this year as repayment starts.

A student loan complaint could resolve your issue and help other borrowers in similar situations. Here are expert tips on how to make a complaint that gets results.

KNOW WHEN TO COMPLAIN

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