Berwick, PA – October 21, 2024 – First Keystone Community Bank ("First Keystone") is providing notice of an incident involving potential unauthorized access to personal information.
First Keystone Community Bank ("First Keystone") is committed to protecting the privacy and security of the information it maintains and is maintained by third parties.
This event occurred at Fiserv, which provides financial technology services to First Keystone. To support the products and services that First Keystone provides to its customers, Fiserv utilizes a Managed File Transfer tool known as MOVEit Transfer. This event did not occur on First Keystone's systems, nor did it affect the security of First Keystone's systems or impact its ability to serve its customers.
On October 10, 2023, Fiserv informed First Keystone of an incident related to the MOVEit Transfer tool by Progress Software, which is a tool commonly used for secure Managed File Transfer ("MFT") software that supports file transfer activities. Upon becoming aware of this event, Fiserv launched an investigation to determine the nature and scope of the event and determined there was unauthorized activity in the MOVEit Transfer environment between May 27, 2023, to May 31, 2023. During that time, unauthorized actors may have accessed or obtained certain files that Fiserv transferred via the MOVEit Transfer, which included personal information. Fiserv then notified First Keystone this event may have impacted a limited number of First Keystone's customers. Upon being provided with the affected files by Fiserv, First Keystone undertook a lengthy and thorough independent review of the impacted files to determine who may have been impacted by this event. First Keystone recently confirmed that information relating to certain individuals was affected.
The information varies per individual but may include some or all of the following: name, driver's license number, and financial account information. This event did not affect Social Security numbers belonging to First Keystone customers. First Keystone is not aware of any attempted or actual misuse of individuals' information.
First Keystone values individuals' privacy and deeply regrets any concern that this incident might cause. Upon becoming aware of this incident, First Keystone immediately took steps to confirm the security of its own systems and launched an investigation with the assistance of third-party cybersecurity specialists. To help prevent something like this happening again, Fiserv advised that it remediated all technical vulnerabilities and patched systems in accordance with the MOVEit software provider's guidelines. Fiserv also mobilized a technical response team to examine the relevant MOVEit Transfer systems and ensure that there were no further vulnerabilities.
Although First Keystone is unaware of any actual or attempted misuse of any information, it is providing notice of this incident out of an abundance of caution. First Keystone encourages individuals with questions about this incident to visit First Keystone's website at https://www.fkc.bank/ for more information or call 855-277-9030.
First Keystone encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and monitoring your free credit reports for suspicious activity and to detect errors. Individuals may contact the three major credit reporting agencies for advice on how to obtain free credit reports and how to place fraud alerts and security freezes on credit files. The relevant contact information is below.
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a "credit freeze" on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer's express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer's name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
- Full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver's license or ID card, etc.); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
Equifax | Experian | TransUnion |
https://www.equifax.com/personal/credit-report-services/ | https://www.experian.com/help/ | https://www.transunion.com/credit-help |
1-888-298-0045 | 1-888-397-3742 | 1-800-916-8800 |
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 | Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 | TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016 |
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 | Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 | TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094 |
Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, DC 20001; (202) 442-9828; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-576-6300 or 1-888-743-0023; and https://www.marylandattorneygeneral.gov/.
For Massachusetts Residents, Under Massachusetts law, you have the right to obtain any police report filed in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.
For New Mexico residents, consumers have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in their credit file has been used against them, the right to know what is in their credit file, the right to ask for their credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to consumers' files is limited; consumers must give consent for credit reports to be provided to employers; consumers may limit "prescreened" offers of credit and insurance based on information in their credit report; and consumers may seek damages from violators. Consumers may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. First Keystone encourage consumers to review their rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, DC 20580.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this event.
Contact: Vince Regan 267-930-4842
/PRNewswire -- Oct. 21, 2024/
SOURCE First Keystone Corporation